which won’t happen because the phone is lost. Another representative told me I won’t receive the refund until they receive the phone.
#NEWGISTICS TRACKING COMPLAINTS HOW TO#
Now I am working on the refund for the tax I paid on the phone which they can’t seem to figure out how to initiate it. Within 3 days I saw the credit in my account. So he created a ticket which apparently gets resolved much quicker than a case. He checked my tracking number and confirmed that the phone was picked up but stuck in ‘In Transit’ status forever.
Customer Care went through my account and realized the many times I was passed around to different departments to resolve my issue. So I had called ATT to follow up because my bill was due in 3 days.
#NEWGISTICS TRACKING COMPLAINTS UPDATE#
After a week and a half there has been no update or resolution to my case. My approach is similar with a case created by the Stolen Phone Dept for a ‘Lost in Tansit’ case and another case created by Customer Care for a ‘credit adjustment’ that also noted the USPS missing package case number. I searched this forum and tried a recommendation by having my all my cases being rejected and being told by ATT that I am responsible for paying the balance on the phone because they don’t have it in their warehouse. They didn't even want to look into it and start an inquiry or an investigation! Make sure when ordering products they do not utilize Newgistics! Only recently learned about them due to this debacle.After numerous calls and cases created and denied I finally resolved this problem. I was so angry and told her absolutely not Pitney Bowes/Newgistics needs to take care of finding the product because it was in their hands last! They did not want to take accountability and responsibility for THEIR failures. They instructed me to call the merchant and have them take care of it. It is a 40 to 50 minute drive and it shows my package being in transit 14 days! USPS never received it! Tried several times to call newgistics and unable to get through to someone.įinally got in touch with someone from Pitney Bowes who acquired Newgistics. On August 14 it showed in transit from Orlando Florida to Deltona Florida (Final Destination). Tracking shows August 14 as the last movement. Ordered from Victoria's Secret products August 11th for my daughter's birthday. If you found this information helpful, please pass it on to others. These types of organizations often don't have whistleblowers, since to be employed with many of the unethical organizations the company has their employees sign a contract, that in the fine print it requires all of the employees only speak positively of the company or else they are in violation of their working agreement and can be fired or sued. To help cover things up, they hire people to create false reviews on Amazon, Yelp, and other locations (who don't know any better) to try and coverup their dishonest and unethical business practices. They reassure you that your product has shipped, and reassure Amazon they same thing by providing the secondary shipping companies shipper information with tracking information, which is only partly legitimate and allows them to circumvent the laws in most cases. In extreme cases this allows the China drop shipper and the shipping company to sit on your order for weeks to months earning interest on your money before the purchase is even made with the China manufacture, in the meantime, it locks up your money with them and allows them to place larger bulk purchases with the Chinese manufacture (pretty ingenious). Newgistics can even shop your product is in transit, but in reality, they don't even have your product, since your product hasn't even left China. The seller immediately has a shipping label created with Newgistics or another secondary shipping company (this is the front company that helps them hide where the product is actually coming from). The following is how these places function and why it takes forever to receive your shipment:įirst, you place an order through a seller on Amazon or another source, the seller is reality a drop shipper that resells products from China, but to hide this they have a business address in the United States or Europe. There is strong evidence that this is yet another front company for shipments coming from China.
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